Before signing with a legal lead provider, ask how leads are generated, whether they are exclusive, what screening questions are applied, how consent is captured, how fast leads are delivered, what counts as an invalid lead, and what the minimum commitment is. Ask for the answers in writing and for a sample of redacted leads from your practice area and state.
A sales call with a lead provider is usually long on reassurance and short on specifics. That is not necessarily a sign of bad faith; the person on the call is often a salesperson rather than the operator who runs the campaigns. But it means the details that decide whether a vendor will work for your firm tend to surface after the contract is signed, when they are hardest to change.
The questions below are designed to pull those details forward. They are grouped by topic so you can compare vendors side by side. Send them in advance, ask for written responses, and pay attention not only to the answers but to how readily they are given.
How the leads are generated
These questions tell you where the claimant came from and what they were told before they submitted their information. That context shapes the first call your firm makes.
Exclusivity
Exclusivity determines how much time your intake team has with each claimant. These three questions close the most common gaps in how it is defined.
Screening and qualification
This is the section that most directly predicts sign rate. The goal is to see the actual screening logic, not a description of it.
Consent and compliance
Your firm places the calls and sends the texts, so your firm carries much of the exposure if consent was not properly captured.
Delivery
Delivery speed and format decide whether your intake team can act on a lead while the claimant is still engaged.
Pricing and terms
Price matters, but only once the questions above have been answered, because a quote means nothing until you know what it buys.
Replacements and reporting
These questions settle how problems will be handled before any arise.
What good answers sound like
Good answers are specific and the vendor is willing to put them in the contract. “Every lead is exclusive to your firm and is never resold” is a good answer. “Our leads are high quality” is not an answer at all. A vendor that responds to requests for the ads, the form, or the screening questions with reluctance or vague language is giving you information about how the relationship will work once money is involved.
It also helps to ask for a small set of redacted sample leads from your practice area and state. Real leads show what the record will actually look like when it reaches your intake team, which is often more revealing than any description. See 12 red flags when evaluating a legal lead vendor for the warning signs that tend to predict problems.
Frequently asked questions
What is the most important question to ask a lead provider?
Ask what exact screening questions are applied and which answers disqualify a lead before it is delivered. That single answer tells you most of what you need to know about lead quality.
Should I ask a lead vendor for references?
Yes. Ask for references from firms in your practice area and, ideally, in a similar market size, and ask those firms about sign rate and how replacements were handled.
Written by the IronFlow Legal team
IronFlow Legal builds exclusive lead generation campaigns for law firms across workers’ compensation, personal injury, slip and fall, employment, SSDI, and lemon law. Questions about anything in this article? Call (251) 233-4916 or send us a note.